Happiness? To be living in the good old days, and realilze it at the time - it doesn't get any better than that. Your one-stop thought-shop. Thank you for shopping at GAR*MART.
Tuesday, September 8, 2009
Blockbuster Battle - Part Two
I recently terminated my subscription to Blockbuster home delivery, after they enacted new policies at the local level which resulted in my receiving NO deliveries. Details here.
I wrote to corporate headquarters, and last Friday, I received a reply.
If you have trouble focusing on the above image, basically, they acknowledged the problem, and have responded by adding a soon-to-be-implemented option to the delivery methods. The customer will be given a choice - fast delivery, or delivery of specific titles at the top of the queue, which may involve a longer wait. This is what customer service is about -- Listening to the customer, and fixing the problem.
I plan on re-instating my subscription to Blockbuster. In the interim, I found that my brief encounter with Netflix was trouble-free, but my sense of customer loyalty and fairness compels me to switch back to Blockbuster.
Thanks for listening and contributing. For up-to-the-minute thoughts, come on over to twitter.com I'm @dimbulb52